Warranty & After-Sale
After-Sales Support & Warranty
At Stecutts, we want you to feel confident in your lighting choice. If you need help with your skylight, our team is here to assist with product questions, troubleshooting and warranty support.
Our Warranty
Stecutts offers a [Warranty Period] limited warranty against defects in materials and workmanship under normal use and installation in accordance with the product instructions.
The warranty begins on [the purchase date / the delivery date — select your policy]. Proof of purchase is required.
For purchases through a dealer or distributor, please contact your original seller first.
What Is Covered?
Eligible warranty claims may include:
-
Manufacturing defects in the light fixture.
-
Failure of supplied electrical components under normal use.
-
Product malfunctions caused by defective materials or workmanship.
After reviewing your claim, we will explain the available solution, which may include troubleshooting, repair or replacement of the affected component or product.
What Is Not Covered?
The limited warranty does not cover:
-
Damage caused by incorrect installation, wiring or incompatible electrical supplies.
-
Damage caused by misuse, impact, improper storage or operation outside the specified conditions.
-
Faults resulting from unauthorized repairs or modifications.
-
Normal wear, including cosmetic changes that do not affect product performance.
-
Damage caused by external events, such as flooding, fire or electrical surges.
Differences in perceived brightness or color caused by screen settings, room finishes, ambient lighting or installation conditions do not, by themselves, indicate a product defect.
How to Request Support
Email [Support Email] with:
-
Your order number and proof of purchase.
-
The product model and serial number, if available.
-
A description of the issue and when it began.
-
Clear photos or a short video showing the issue.
-
Installation and control-system details, where relevant.
Please contact us before returning a product so we can provide the correct instructions.
Damaged or Incorrect Deliveries
Please inspect your order when it arrives. If an item is damaged, incomplete or incorrect, contact us as soon as possible.
Keep the product and packaging, and provide photos of the item, packaging and shipping label to help us investigate.
Shipping & Service Arrangements
Before any return, repair or replacement, we will confirm the process and explain responsibility for shipping, inspection and any applicable service charges.
Removal, reinstallation and on-site labor should be discussed with our team before any work is arranged.
Returns & Refunds
Warranty claims and change-of-mind returns follow different processes. Please contact us before requesting a return. For customized products, refer to the return and cancellation terms agreed upon when placing your order.
Contact Stecutts
Email: service@stecutts.com
Please include your order number so we can assist you more efficiently.
This warranty does not limit any rights you may have under applicable consumer protection laws.